A group of us were prone to some bizarre customer service at Steers on Sunday, and it is due to such that i’ve sent them a letter.
It is these small things that puts the NoBucks team off places, yet we still enjoy mixing a little humour into our complaints.
Read the letter after the jump!
You Shall Not Blow Your Nose!
“To Whom It May Concern:
On Sunday the 12th of February, around 4:30pm. several others and myself went for lunch at your Steers branch at the one-stop Shell on the N2 (just after Sir Lowry’s Pass on the way back to Cape Town).
After ordering our meals and taking our seats in one of the booths (the place was virtually empty with the exception of 4 other customers), something truly bizarre happened that I have yet to experience before.
Whilst I was under the impression that blowing one’s nose, as a human behaviour and due to biological reasoning, was something that is not only normal but at the very least allowed at a restaurant (or any other given place for that matter), one of your workers had a different opinion.
Apparently, the sound with which I blow my nose was not soothing enough for aforementioned worker, a fairly tall woman with glasses (for lack of a more detailed description), and she soon after approached our table. Now, my friend, who too needed to blow his nose (we’re synchronized, what can I say) and myself, were told to ‘stop what we were doing’ and ‘to go outside and do it there’ for we were bothering other customers with our unconventional methods of nose blowing. Shocked and somewhat amused at her absurd request, I reminded her that we too were paying customers, and it is within my rights to blow my nose when needed.
I’m sorry if your worker saw evil intent in my behaviour, for it wasn’t not my plan to sabotage your establishment or chase away your customers with my nose blowing. Blowing one’s nose has not been recorded as an effective method for achieving the above-mentioned. I would also like to sarcastically apologize for the sounds I was apparently making whilst blowing my nose; I cannot change the sound or method with which this process occurs with, and if I could play Stairway to Heaven by the legendary Led Zepplin through my nasal canals, I’m sure your customers and highly disturbed worker would have been more pleased.
That being said, it is this level of customer service that chases people away and, considering we live in an age where word of mouth is more valuable than ever, other nose blowers may think twice before visiting your establishment.
I suggest you look into this and bring together all the staff that worked on that dreadful Sunday (your worker made me feel highly self-conscious about how I blow my nose, and resulted in hours of practice at home attempting to rectify my behaviour with no positive results). Once the culprit has been identified, for I’m sure she’ll take pride in her dominance behaviour, make her stand in the middle of your branch and blow her nose ; unless it sounds like Celine Dion she will learn of her immoral behaviour and refrain from chasing your customers away in the future.
Just my 2 cents.
Best Regards,
Adam Lifshitz”
Tags: bad customer service, bad service at steers, blowing your nose, immortal steers, NoBlog, nobucks, steers
wank
You must really love complaining, or really want a freebie.
Either way, watching/hearing someone blowing their nose may have put the other customers off their meal.
You keep alluding to how blowing ones nose is normal behaviour. So is farting, sh1tting and pissing. That doesnt mean one should feel they’re entitled (or rather welcomed) to do any of the above where other paying customers are trying to eat.
Honestly, I’m usually so engrossed in my chow that I couldn’t care less about the sounds/actions within close range, but I wouldn’t be suprised by others who may find nose-blowing/snot just as offensive/gross-seeming as farting/poo in a restaurant while they’re trying to stomach their meal.
Find something meaningful to complain about then try again. Until then, leave the brand-bashing/building to mrCpt
I don’t know how you can relate blowing ones nose to defecating or urinating in public. Some bodily functions are suitable for public appearances, one of which is blowing ones nose.
People are becoming way to precious in South Africa. As a statement, I will be blowing my nose, pissing and pooing at the same time at 12:00 tomorrow in the Company Gardens.
Spread the word.